Key Benefits and ROI

Reduce time spent collecting evaluations and feedback

“In just two days we completed a survey that had previously taken weeks - this resulted in significant time savings for individuals completing forms and cost reductions for the administration of the survey”
Bill Crease, Bellerive FCJ Catholic College

At the end of training sessions, seminars and meetings it is always valuable to collect feedback and evaluations on how the session was run. However, the administration of these tasks can be a burden. Handing out and collecting in forms, ensuring that everyone has a pen to complete the forms and then cajoling individuals to give the form their full attention at a time when they are keen to get to their next task is often challenging. In some situations where the group is large and is not sat at a table, or where they have not come prepared to make notes, it may be impractical to gain feedback at all.

Using TurningPoint removes the need to hand out stationery and forms. It also means that feedback from evaluations can be easily incorporated into the session summary, therefore keeping the whole group focused.

Typically, customers find that time spent completing evaluations, surveys and questionnaires is reduced by over 50% when TurningPoint is used. Stationery, printing and associated administration costs are effectively eliminated.

Reduce time spent collating and formatting results

“TurningPoint has certainly made recording and registering training for our audit records much easier”
Kerry McDaid, HR Advisor for West Lothian Council

As soon as a TurningPoint session is complete, the results can be viewed in Microsoft Excel. With an easy-to-follow file structure, users can choose from over 20 different styles of report. Many of these utilise standard Microsoft graphs and are easy to interpret and integrate with other applications. These different styles of presentation make it easy to share and interpret information with various stakeholders, such as departmental managers, senior managers and session participants, resulting in a significant time saving.

Save time by focusing on needs

Instant graphs enable TurningPoint trainers to quickly establish a base line of understanding and deliver training at an appropriate level. Asking trainees to indicate levels of understanding or to commit to a personal opinion through raising an arm is often unreliable. Due to fear of embarrassment or lack of conviction, participants will typically follow others in the group or refrain from contributing at all. TurningPoint enables the protection of anonymity in front of peers, making it more likely that you will get a personal and honest response from each participant and have a clearer understanding of the group as a whole.

Through instant feedback and graphical reports, trainers can focus on what has been fed back as really important and avoid wasting time on subjects that are already known or of no relevance.

Increase attendance and participation, whether internal or external

“People who actually participate at training sessions, I’d estimate to be about 20% of the total number in the group. Now, with the ability to answer anonymously that percentage has risen to nearly 100%”
Fae Lofty, IT Training Team Leader, Cameron McKenna

Rather than only one individual being able to respond at any one time, TurningPoint enables you to get a personal response from everyone simultaneously.

Through this level of involvement, trainees typically feel more involved in the learning and appreciate that what is delivered can be contextualised according to their specific needs and levels of understanding. When individuals and organisations experience more value from training, attendance and participation in these sessions is increased.

Increase employee, customer and market understanding

“TurningPoint enabled me to get inside the heads of delegates; because I understood what they were thinking I was able to make my point in a more powerful way”
Shirley Cooper, Procurement Director, Computacentre

Presenters are often unable to gather valuable feedback during presentations, and following the session response is typically limited to the unreliable and un-recorded show of hands or a single spokesperson for the group. With TurningPoint, organisations are connecting with employees, partners and customers, developing an understanding and knowledge base whilst presenting. The graphical information that appears on screen identifies how the group as a whole are responding, enabling the presenter to make relevant real time adjustments in the presentation.

Once the session is complete, the results can be examined in Excel and the responses of demographic groups and individuals understood. This greater understanding allows for a more compelling message to be conveyed to the employee, customer or market.

Increase and record customer commitment

In a one-to-one situation, finding out what a customer wants can be done by qualifying their needs and gaining commitment. TurningPoint allows two-way communications to occur with a larger group.

When working towards a consensus, TurningPoint records responses and therefore assists in identifying where there is an interest, agreement and need for clarification. This information can be invaluable in forming strategy and reminding groups and individuals of their own response and commitment.

Increase productivity

By identifying priorities for a meeting early on, and identifying the relative merits of different proposals and approaches, much greater productivity can be achieved within a meeting, and often in subsequent projects too. By harnessing the collective knowledge and experience within a group, TurningPoint provides tools that enable effective comparison and prioritisation of proposals against objectives.

Customers have found that they have been able to consider options more effectively and then make decisions more quickly. The consensus within a group can be identified and time focused on ideas that indicate the greatest return.

Business applications of TurningPoint